CANCELLATION & REFUND POLICY
ValueCart.in believes in & helps its customers as far as possible, and has therefore a liberal cancellation policy.
HOW DO I CANCEL AN ORDER ON ValueCart.in?
If unfortunately you have to cancel an order, please do so within 48 hours of placing the order (or before the product is shipped) ONLY by calling us at +91-80395-91800.
For outright cancellations by you:
- In case you have made an online payment and you cancel the order by calling us before your product has shipped, the entire amount will be refunded to your bank a/c within 7 working days as per our payment gateway partner rules.
- In case you have chosen COD payment option and you cancel the order by calling us before your product has shipped, we will process the order cancellation from our end.
Cancellation is not possible after your product has shipped:
- It will ONLY be eligible for replacement, in case of manufacturing defects in the product.
In the unlikely event that any product you have ordered from us is not received in good condition, is damaged or defective, or if product delivered is different from what you had ordered, you may return the product unused, in the same condition as you received it, in its original packaging along with original tags, for an exchange, within 7 days from the date on which these goods are delivered.
CASES NOT ELIGIBLE FOR EXCHANGE
Exchange will not be processed on the basis of personal preference
Exchange will not be processed upon physical damage complaints after 7 days of delivery
Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product at the time of delivery
Any product from which the UPC (Universal Product Code) has been removed from its original packaging
Any product without a valid, readable, un-tampered serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number
CASES ELIGIBLE FOR EXCHANGE
In the unlikely event that any product you have ordered from us is received with manufacturing defect, or external damage and reported within 7 days of delivery
If product delivered is different from what you had ordered
If product accessories are missing from the original box
The exchange process will be initiated once we have received the product(s). Typically exchanges are processed in less than 30 working days after product is received.
If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please call our customer care at +91-80395-91800 or email us at firstname.lastname@example.org mentioning your Order ID. We will personally ensure that a replacement is issued to you with no additional cost. Please make sure that the original product tag and packing is intact when you send us the product back.
REPLACEMENT FOR ACCESSORIES
Accessories purchased at a cost higher than Rs. 349/- alone are entitled to be replaced, only in case of having them received in the damaged / defective condition on the same date of delivery.